Homeowners

Use a fireplace screen or glass doors to prevent sparks from escaping. Keep flammable materials away from the fireplace, and use a fire-resistant rug in front of it. Never leave the fire unattended, and extinguish it fully or close your doors and dampers before going to bed.

Gas fireplaces are specifically designed for use with natural gas or propane. Converting them to a different fuel type may not be possible or safe. Consult with a professional to determine if a conversion is feasible and comply with local codes and regulations.

Gas fireplace installation should be performed by a qualified professional who is knowledgeable about local codes and regulations. Improper installation can lead to safety hazards and void warranties.We’ve installed thousands of gas fireplaces over the years.

You should, of course, remove ash on your own, but let professionals handle cleaning, inspections, and repairs.

Consider a fireplace insert or adding airtight doors to reduce heat loss. Properly sealing any gaps or cracks in the fireplace and chimney can also help prevent drafts and improve efficiency.

Use a non-abrasive glass cleaner and a soft cloth. Avoid harsh chemicals or abrasive materials that can damage the glass. Follow the manufacturer’s instructions for specific cleaning recommendations.

Your fireplace may need repair or maintenance if you have difficulty lighting or keeping a fire, a lot of smoke, weird or unpleasant odors, cracked or deteriorating masonry, or hear unusual sounds. If you notice any of these, stop using your fireplace and contact us immediately.

Follow the manufacturer’s instructions for safe operation of your gas fireplace. Ensure proper ventilation, keep flammable materials away from the fireplace, and use a carbon monoxide detector. Learn how to shut off your gas in case of gas leaks or other emergencies.

Removing creosote is best left to professionals. Creosote-burning logs are marketed as a solution for reducing or removing creosote, but not recommended as a substitute for professional chimney cleaning and maintenance.

Draft or airflow issues in a fireplace can be caused by issues such as chimney blockages or improperly functioning dampers. If we installed your fireplace, contact us immediately if you have drafts or airflow problems.

Common issues can include problems with the pilot light, thermocouple, or gas supply. Check that the gas valve is on, the pilot light is lit, and there are no blockages in the gas line. If you’re still having problems, contact us for troubleshooting and repairs.

Have your fireplace and chimney professionally cleaned at least once a year, especially if you use it frequently. However, it’s a good practice to check for creosote buildup regularly and clean it if necessary.

Have an annual inspection by a certified professional. Regular inspections can identify issues such as cracks, leaks, or structural problems, before they become major problems.

Gas fireplaces should be serviced at least once a year. Regular maintenance can help identify and address any issues, such as gas leaks or burner problems.

Keep firewood in a dry and well-ventilated area, away from your home and off the ground to prevent moisture absorption. Properly seasoned firewood, typically dried for at least six months, will burn more efficiently and produce less smoke and creosote.

Watch out for difficulty igniting the pilot light, weak or inconsistent flames, strange odors, or carbon monoxide alarms. If you notice any of these signs, immediately turn off the gas supply and contact us.

Removing ashes, debris, and soot. Use a fireplace shovel or brush to carefully scoop out the ashes and dispose of them in a metal container. For the chimney, hire a professional chimney sweep to remove creosote and check your flue or chimney for damage.

Seasoned hardwoods like oak, maple, or birch are recommended as they burn cleaner and produce more heat. Avoid green or softwoods as they can create excess creosote and decrease efficiency.