Owner's Manuals


Care & Maintenance

Frequently Asked Questions

  • Are there any specific safety precautions I should take when using my fireplace?

    Use a fireplace screen or glass doors to prevent sparks from escaping. Keep flammable materials away from the fireplace, and use a fire-resistant rug in front of it. Never leave the fire unattended, and extinguish it fully or close your doors and dampers before going to bed.

  • Can I convert my gas fireplace to a different fuel type?

    Gas fireplaces are specifically designed for use with natural gas or propane. Converting them to a different fuel type may not be possible or safe. Consult with a professional to determine if a conversion is feasible and comply with local codes and regulations.

  • Can I install a gas fireplace myself, or do I need a professional?

    Gas fireplace installation should be performed by a qualified professional who is knowledgeable about local codes and regulations. Improper installation can lead to safety hazards and void warranties.We’ve installed thousands of gas fireplaces over the years.

  • Can I maintain my fireplace myself, or do I need to hire a professional?

    You should, of course, remove ash on your own, but let professionals handle cleaning, inspections, and repairs.

  • How can I improve the energy efficiency of my fireplace?

    Consider a fireplace insert or adding airtight doors to reduce heat loss. Properly sealing any gaps or cracks in the fireplace and chimney can also help prevent drafts and improve efficiency.

  • How do I clean the glass on my gas fireplace?

    Use a non-abrasive glass cleaner and a soft cloth. Avoid harsh chemicals or abrasive materials that can damage the glass. Follow the manufacturer’s instructions for specific cleaning recommendations.

  • How do I find the model and serial number of my fireplace?
  • How do I know my fireplace needs repair or maintenance?

    Your fireplace may need repair or maintenance if you have difficulty lighting or keeping a fire, a lot of smoke, weird or unpleasant odors, cracked or deteriorating masonry, or hear unusual sounds. If you notice any of these, stop using your fireplace and contact us immediately.

  • How do I light the pilot light?
  • How do I operate a gas fireplace safely?

    Follow the manufacturer’s instructions for safe operation of your gas fireplace. Ensure proper ventilation, keep flammable materials away from the fireplace, and use a carbon monoxide detector. Learn how to shut off your gas in case of gas leaks or other emergencies.

  • How do I reset Heat & Glo RC Series Remote Controls?
  • How do I reset my Heat & Glo IntelliFire Plus Ignition System?
  • How do I safely remove creosote buildup from my chimney?

    Removing creosote is best left to professionals. Creosote-burning logs are marketed as a solution for reducing or removing creosote, but not recommended as a substitute for professional chimney cleaning and maintenance.

  • How do I sync my remote?
  • How do I troubleshoot and fix draft or airflow issues in my fireplace?

    Draft or airflow issues in a fireplace can be caused by issues such as chimney blockages or improperly functioning dampers. If we installed your fireplace, contact us immediately if you have drafts or airflow problems.

  • How do I troubleshoot common issues with a gas fireplace?

    Common issues can include problems with the pilot light, thermocouple, or gas supply. Check that the gas valve is on, the pilot light is lit, and there are no blockages in the gas line. If you’re still having problems, contact us for troubleshooting and repairs.

  • How do I use my fireplace during a power outage?
  • How often should I clean my fireplace and chimney?

    Have your fireplace and chimney professionally cleaned at least once a year, especially if you use it frequently. However, it’s a good practice to check for creosote buildup regularly and clean it if necessary.

  • How often should I have my fireplace and chimney inspected?

    Have an annual inspection by a certified professional. Regular inspections can identify issues such as cracks, leaks, or structural problems, before they become major problems.

  • How often should I have my gas fireplace serviced?

    Gas fireplaces should be serviced at least once a year. Regular maintenance can help identify and address any issues, such as gas leaks or burner problems.

  • How should I store and handle firewood for the best burning?

    Keep firewood in a dry and well-ventilated area, away from your home and off the ground to prevent moisture absorption. Properly seasoned firewood, typically dried for at least six months, will burn more efficiently and produce less smoke and creosote.

  • I'm smelling odors from my fireplace, what do I do?
  • What are the signs of a gas fireplace malfunction?

    Watch out for difficulty igniting the pilot light, weak or inconsistent flames, strange odors, or carbon monoxide alarms. If you notice any of these signs, immediately turn off the gas supply and contact us.

  • What is the best way to clean my fireplace and chimney?

    Removing ashes, debris, and soot. Use a fireplace shovel or brush to carefully scoop out the ashes and dispose of them in a metal container. For the chimney, hire a professional chimney sweep to remove creosote and check your flue or chimney for damage.

  • What type of wood should I use in my wood-burning fireplace?

    Seasoned hardwoods like oak, maple, or birch are recommended as they burn cleaner and produce more heat. Avoid green or softwoods as they can create excess creosote and decrease efficiency.

  • Regular care and maintenance will ensure the safe use of your fireplace. It will keep them running efficiently for better heating. Regular maintenance will extend the life of your fireplace. Finally, good care of your fireplace will ensure years of enjoyment.

    Owner's Manuals

    Care & Maintenance

    Give Us A Call!

    Give Us A Call!

    Still need help?

    What issues are you experiencing?

    Need Service? Tell us about your fireplace.
    1. Fireplace Type: Natural Gas, Propane (LP), Wood-Burning or Electric
    2. Year Purchased (best guess if you are unsure)
    3. Manufacturer, Model and Serial Number (see below for help finding this)

    There are a few ways to determine your fireplace Model:
    • Check the label or rating tag under the fireplace
    • Check your owner's manual
    • Refer to your receipt or invoice
    • Address/Lot Number if we installed the fireplace for a builder



    Care & Maintenance

    The owner’s manuals for gas fireplaces, wood stoves and grills provide important information and operating instructions. They’ll provide information about clearance requirements, ventilation and potential permits and codes.

    Read them before operating so that you know how to start, control and operate the flame, heat output and airflow. Review for maintenance and cleaning information. Pay attention to any safety precautions and look for troubleshooting information.

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    Owner's Manuals